Informativa sui rimborsi
At our store, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help with a straightforward return and refund process.
Returns
You may return unused items in their original condition and packaging within 30 days of receiving your order. To be eligible for a return, the item must be in the same condition as received, with no signs of wear, damage, or alterations.
How to Initiate a Return
- Contact us at gelatoshades@gmail.com with your order details and reason for return.
- Our team will provide you with instructions and a return shipping address.
- Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
Once your return is received and inspected, we’ll notify you of the status. Approved returns will be refunded to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable.
Exchanges
If you’d like to exchange an item, follow the return process and place a new order for the desired product.
For questions, contact us anytime.
